ASSESSMENT OF THE TOURIST ATTRACTIVENESS OF THE CITY OF LISBON: SENTIMENTS & PERFORMANCE, TWO METHODICAL APPROACHES
Assessment of the tourist attractiveness of the city of Lisbon: Sentiments & Performance, two methodological approaches project belongs to Research Line 2 — Communication, Strategies and Creativity.
Synopsis: Obtaining insights into the competitiveness of the city of Lisbon in terms of attractiveness as a tourist destination through two methodological approaches, Sentiment Analysis (feedback from tourists visiting the most visited museums and monuments in Lisbon) and Importance/Performance Model (evaluation of importance and performance of a set of characteristics of a city as a tourist destination).
Fund: Polytechnic of Lisbon (IPL)
Coordinator: Prof. PHD João Rosário (jrosario@escs.ipl.pt)
Project Status: Concluded
Partnerships:
Escola Superior de Hotelaria e Turismo do Estoril
Turismo de Portugal, I.P.
Results:
• Communications:
Calisto, M., Machado, A., Gustavo, N., Gonçalves, R., Rosário, J. (2018, Novembro). Sentiment Analysis in Tourism Location Evaluation: Lisbon monuments and museums case. TMS Algarve 2018: Tourism and Management Studies International Conference. Olhão, Portugal.
Rosário, J., Calisto, M., Machado, A., Gustavo, N., Gonçalves, R. (2019, Maio). Sentiment Analysis of Tourist Online Reviews Concerning Lisbon Cultural Patrimony, as a Contribute to the City Attractiveness Evaluation. ICHTMM 2019: International Conference on Hospitality, Tourism Marketing and Management. Berlim, Alemanha. Disponível em https://publications.waset.org/abstracts/96955/sentiment-analysis-of-tourist-online-reviews-concerning-lisbon-cultural-patrimony-as-a-contribute-to-the-city-attractiveness-evaluation
Machado, A., Rosário, J., Calisto, M., Gustavo, N. (2019, Junho). Lisbon’s Cultural Heritage in the Light of Tourists’ Opinions. ICOT19: International Conference on Tourism: “Tourism into the New Decade: Challenges and Prospects”. Braga, Portugal.